Member Engagement Representative
We currently have a customer service opportunity within the insurance industry located in Jacksonville, FL. This is a rapidly growing industry and they urgently need someone with customer service experience as well as excellent communication skills to help the business grow! This is a 3 month contract that has a possibility to be extended but will be based upon the needs of the business. This position is an opportunity for you to learn and establish yourself in a fast paced, high volume, growth environment.
This essential role to GuideWell Connect is a High-Touch role with our active members. Your self-motivation is to achieve personal health outcomes for members by providing proactive support, encouragement, and education to improve their well-being. This is accomplished through the successful outreach and engagement of customers in an outbound call center (production driven) environment.
Essential Job Functions:
Delivery of a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members.
Drive meaningful conversations that result in client-centered engagement practices (scheduled appointments).
Ability to apply patience and empathy while adjusting your communication style to match that of the member.
Demonstrate business demeanor and professionalism through clear and effective and actionable communication (verbal, written and listening skills).
Professional behavior with courteous, polite and energetic qualities.
High commitment to accuracy, high quality work, and detail-oriented.
Must be driven and motivated to exceed individual and team goals.
Self-motivated team player with multitasking abilities.
Ability to learn and adapt to changing environments, applications and software.
Follow adherence to schedule guidelines.
Comply with State and Federal "Do Not Call" regulations
Working hours: 8:00 AM - 6:00 PM
High School Diploma or equivalent.
1+ year related experience in a customer facing position (customer service, sales, retail).
Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
Experience with listening and relating key information to the campaign to apply appropriate responses and actions.
Experience with writing and communicating effectively within multiple communication channels including, telephone and email environments.
Ability to work flexible schedules including evenings, Saturdays and Sundays.
Post high school education, including vocational, college, or related training or education within a structured schedule and work environment.
Professional Contact Center, and/or ???service advisor??? role for professional product or service.
Bilingual. (Spanish/English) preferred, not but not required (25% needed).
Experience utilizing SalesForce.com and Five 9 Telephony, or related software applications.
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