Call Center Representative Inbound

  • location: Lincoln, NE
  • type: Temp to Perm
  • salary: $13 per hour
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job description

Call Center Representative Inbound

Are you looking for a great start? Now hiring inbound call center representatives with a global IT innovator of business solutions! This is an entry level position. You will be trained in retirement annuities and life insurance products to help clients protect and plan for their future.

Responsibilities:
As a Customer Service Associate, you will provide front-line phone customer service to policyholders, beneficiaries, agents and internal customers; Ensure customer satisfaction and strive to ensure service standards are met; Field 75-100 calls daily; Communicate effectively and professionally with both internal and external customers to resolve questions and issues; Develop and maintain a solid working knowledge of the insurance industry and all products, services and processes performed by the team; Collaborate with management or other team members as appropriate to proactively address service issues and concerns; Must meet and maintain quality standards, adherence metrics, average handle time, average seconds to answer and other call center metrics; Work as a team to meet client service level agreements.

Working hours: 8:00 AM - 5:00 PM

Skills:
Excellent communications skills required.

Qualifications:
Of good character
Reliable
Punctual

Please apply to this positing. If you have any questions please contact Jerry Stansell 402-904-1208

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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