Call Center Representative Inbound/Outbound
Randstad is servicing a World-Class Leader in the healthcare industry who is seeking Call Center Representatives to increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely and meaningful information by answering and documenting all incoming contacts to determine their nature, respond to complex calls related to specialized product lines or queues, respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services, initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
The interview process is moving FAST so if you'd like to be considered, please respond send your updated resume ASAP to firstname.lastname@example.org.
Location: Duluth, GA 30096
Call Center Hours: 7:00am to 8:00pm, Monday-Friday; Different 8 hours shifts available during open hours; Training: 6 Weeks of Training, 2 Weeks of Shadowing or "Nesting"; No Time off will be approved during training
Working hours: 7:00 AM - 8:00 PM
**2+ years of Customer Service experience within is highly desirable**
**Any Healthcare experience is desirable**
**Must have Excellent Verbal and Written Communication Skills**
**Must be able to type at least 30 WPM**
**Must have at least a High School Diploma or equivalent**
Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information; Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.