Outbound Call Center Agents

  • location: Peoria, IL
  • type: Temp to Perm
  • salary: $9.75 - $10 per hour
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job description

Outbound Call Center Agents

Randstad is assisting a local client in recruiting for Outbound Call Center Agents in Peoria IL. This is a Temp to Hire opportunity that will give you valuable experience to enhance your career. As an Outbound Call Center Agent you will perform outbound calls in an attempt to collect upon outstanding medical debt. The ideal candidate will be self-motivated, have a sales mentality and be money motivated as the bonus potential for this position is unlimited. If you meet the qualifications listed below and would like to find out more about the position, please Apply Now!

Responsibilities:
?? Communicate with both patients / guarantors to answer and resolve account balances, patient questions and issues
?? Thorough and detailed notation/ documentation of patient billing information
?? Educate patients on billing processes for the facility
?? Offer account resolution by providing payment options (payment arrangements, over the phone payments, and financial assistance)
?? Follow up with patients on broken promises; non-payment, insufficient funds, and denials
?? Maintain confidentiality of patient information including medical records (according to HIPAA, client, and company guidelines)

Working hours: 10:00 AM - 7:00 PM

Skills:
-Ability to handle a variety of outbound/inbound calls
-Firm, Assertive and Confident
-Customer service and quality oriented
-Excellent negotiation skills
-Excellent communication and listening skills
-Positive attitude
-Professional phone etiquette
-Ability to handle high call volume (125 - 200 outgoing calls per day)
-Excellent interpersonal skills and integrity
-Typing ability (minimum of 25 wpm)
-Ability to work well in a team environment
-Ability to meet goals in a fast-paced environment
-High school diploma or equivalent

Qualifications:
If interested in these Outbound Call Center Agent opportunities with Randstad, please go to www.randstadusa.com to fill out the online application or email your resume directly to jake.dalpiaz@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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