Call Center Representative Outbound
Customer Service Associate needed in Warwick, RI 02886
07/02/2018 /- 10/02/2018
Hours: hours of operation will be: Training: 9 AM-5:30 PM; Nesting 9 AM-5:30 PM -However agents will go into a schedule with 3 base days: 9AM, 9:30 AM or 10:00 AM start, 1 mid shift: 11:00 AM or 11:30 AM start and 1 late night: 12:30 PM - 9:00 PM per week. Associates will also work approx. 1 weekend a month (rotation right now is about every 5 weeks) with a day off during the week. The day off during the week will be on a base day, but not a Monday.
Makes and receives phone calls with the intent of promoting or selling company products or services. May provide a basic level of customer support but refers more complex problems to other staff members.
??? Receive inbound phone calls at times (when capacity for sales is needed);
??? Primary job function is to make outbound phone calls to customers who have either just received an Auto or Home quote or have requested a new quote (It???s not cold calling or true telemarketing.)
Working hours: 9:00 AM - 9:00 PM
--Set appointments for customers who want to speak to sales agents about their quote /get a new one.
??? Ability to multi task and navigate through multiple systems
??? High energy/motivated to engage with customers to uncover/overcome objections.
??? Keen attention to detail. Excellent oral and written communication.
??? Prior Call Center service/sales experience is advised but not required.
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