Call Center Representative Outbound

  • location: Warwick, RI
  • type: Temporary
  • salary: $13.90 per hour
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job description

Call Center Representative Outbound

Customer Service Associate needed in Warwick, RI 02886

07/02/2018 /- 10/02/2018
Pay: $13.90/hour
Hours: hours of operation will be: Training: 9 AM-5:30 PM; Nesting 9 AM-5:30 PM -However agents will go into a schedule with 3 base days: 9AM, 9:30 AM or 10:00 AM start, 1 mid shift: 11:00 AM or 11:30 AM start and 1 late night: 12:30 PM - 9:00 PM per week. Associates will also work approx. 1 weekend a month (rotation right now is about every 5 weeks) with a day off during the week. The day off during the week will be on a base day, but not a Monday.

Responsibilities:
Makes and receives phone calls with the intent of promoting or selling company products or services. May provide a basic level of customer support but refers more complex problems to other staff members.
??? Receive inbound phone calls at times (when capacity for sales is needed);
??? Primary job function is to make outbound phone calls to customers who have either just received an Auto or Home quote or have requested a new quote (It???s not cold calling or true telemarketing.)

Working hours: 9:00 AM - 9:00 PM

Skills:
--Set appointments for customers who want to speak to sales agents about their quote /get a new one.

Qualifications:
??? Ability to multi task and navigate through multiple systems
??? High energy/motivated to engage with customers to uncover/overcome objections.
??? Keen attention to detail. Excellent oral and written communication.
??? Prior Call Center service/sales experience is advised but not required.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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