Customer Service

  • location: Rancho Cordova, CA
  • type: Temp to Perm
  • salary: $13.50 per hour
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job description

Customer Service

This position is responsible for answering phones and processing sales orders field service parts requests and miscellaneous items, invoicing and filing.
Enter sales orders into SAP and work with technical support and shipping personnel to make sure that shipments are allocated and processed daily. Responsible to also monitor email and electronic fax orders.
Provide telephone coverage for customer service lines, answering general questions regarding product pricing, availability and shipment tracking.
Invoicing daily shipments.
Data entry in SalesForce for asset tracking and RMA processing.

Responsibilities:
Applies job skills and learns company policies and procedures to complete routine tasks.
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Working hours: 8:00 AM - 5:00 PM

Skills:
High school education or equivalent.
Requires 1-2 years' experience in a customer service role with general knowledge of order processing in a manufacturing environment.
Experience with various computer programs including MS Office (i.e. Microsoft Excel, Windows, Outlook Express etc.); SAP helpful
Knowledge of proper English usage, grammar, spelling, vocabulary and of generally accepted office practices, procedures and equipment
Working knowledge of office equipment (printers, copiers, faxes, multi-line phones, etc.)

Qualifications:
Full-time position working 8:00am - 5pm Monday thru Friday.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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