Customer Service Representative

  • location: Rome, GA
  • type: Temp to Perm
  • salary: $12 - $14 per hour
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job description

Customer Service Representative

Do you enjoy creating a great customer experience in person and on the phone? Have a cheery disposition? Do you enjoy getting to know you clients and helping find solutions for their needs?
We are looking for an energetic and professional customer service representatives to join our team.
If you have a positive, professional demeanor and understand the importance of
making and keeping loyal customers happy, this opportunity is perfect for you!

Responsibilities:
As a Customer Service Representative you will create a great customer experience with walk in clients as well as answer incoming calls, emails and
messages from customers for researching solutions, taking bill payments, processing
orders, reviewing options, and troubleshooting issues. In addition, you will document
information into a client system to track customer interactions and solutions.
We are a metric driven team and expect our teams to reach daily activity and quality
goals. Top performing individuals and teams are recognized every day for their
accomplishments.

Working hours: 8:00 AM - 5:00 PM

Skills:
Respond to customer phone and email inquiries in a prompt, courteous and
concise manner.
Review customer accounts and identifies options that meet their current
needs.
Answer customer questions and assists in problem resolution.
Accurately document all customer interactions in clear and thorough detail.
Good problem-solving and conflict resolution skills
Excellent listening and communication skills
Ability to diffuse emotional situations

Qualifications:
High school diploma, GED, or equivalent
1 year or more of experience in customer service
Basic software skills required
Ability to prioritize
Flexibility and reliability

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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