Call Center Representative

  • location: Melville, NY
  • type: Temp to Perm
  • salary: $14 - $15 per hour
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job description

Call Center Representative

We are looking for a Call Center Representative who is interested in working for a mid-size family operated and owned company in Central Long Island. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

If you or anyone you know is interested in starting your career in customer service call 631-427-1096 or email Jackie.Albanese@randstadusa.com.

Responsibilities:
--Managing large amounts of inbound and outbound calls in a timely manner
--Following call center ??scripts?? when handling different topics
--Identifying customers?? needs, clarify information, research every issue and providing solutions
--Manage large amounts of inbound and outbound calls in a timely manner
--Seize opportunities to up-sell products when they arise
--Keep records of all conversations in our call center database in a comprehensible way
--Meet personal/team qualitative and quantitative targets

Working hours: 8:30 AM - 5:00 PM

Skills:
--Ability to multi-task, set priorities and manage time effectively
--Strong phone and verbal communication skills along with active listening
--Familiarity with AS400 or other CRM systems
--Customer focus and adaptability to different personality types

Qualifications:
--Previous experience in a customer support role
--High school degree

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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