IT Help Desk Support Associate

  • location: Tucker, GA
  • type: Temp to Perm
  • salary: $16 - $18 per hour
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job description

IT Help Desk Support Associate

IMMEDIATE OPENING!!!!! Looking for a rewarding new career? No need to spend all summer looking for a job when your career is waiting for you. We are recruiting for an associate with IT Help Desk Support experience. This is an immediate opening with our client in the Tucker, GA area. This position does require technical knowledge of Comptia, Cisco or Microsoft Certification required. Must have 'Dell One' experience also. Candidate must be able to work flexible shifts - Two options: 9am to 6pm or 6pm to 3am, M-F - Shift flexibility a must. Excellent benefits and room to grow.

He/she will primarily assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.

Job Responsibilities:
-Provides 1-2 level IT support
-Acts as lead for front line support interface by accepting incoming requests from users.
-Records required user and problem information in the Service Request Management System.
-Establishes the priority of problems and requests to meet the SLO.
-Escalates higher-level problems to the next level technician.
-Monitors systems and network status.
-Works with users to troubleshoot, determine & resolve first and second-level problems.
-Installs and configures company approved and licensed software.

Working hours: 9:00 AM - 6:00 PM

--High School Diploma (or equivalent) with additional education preferred
--Microsoft Certification
--Must have technical knowledge of Comptia, and Cisco
--Dell One experience(required)
--Ability to multi-task
--Ability to communicate effectively
--High Energy and Enthusiasm
--Attention to Detail

All qualified candidates should apply at and email a Word version of their resume

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