Digital Support Manager

  • location: Pasadena, CA
  • type: Permanent
  • salary: $60,000 per year
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job description

Digital Support Manager

Randstad is assisting in finding candidates for a Digital Support Manager position who will oversee staff in the Digital Support department.

Responsibilities:
The candidate is also responsible for providing various levels of support to the branch and the Call Center staff. A strong candidate is someone who is organized, able to multitask, and can effectively lead the staff towards accomplishing the department's and company's goals. They will be responsible for providing digital support and guidance to the staff, our digital customer base, and the Call Center. They will work directly with other business units and external customers on complex issues. They will research and provide resolution for escalated cases.

Working hours: 9:00 AM - 6:00 PM

Skills:
Minimum of three (3) years in a financial institution with an emphasis in savings, checking, certificate of deposits accounts. Minimum of 1 year of direct staff report within a Call Center/Customer Support environment.
Knowledge of current online banking functionality.
Knowledge of the various operating systems compatible with Online Banking/Mobile Banking ex: Windows, IOS
Knowledge of the various browsers used/compatible with Online Banking ex: Internet Explorer, Chrome, Safari
Knowledge of Mobile/Tablet devices and associated Operating Systems ex: Samsung/Android, iPhone
Requires excellent verbal and written communication skills.
Knowledge of computer software programs such as MS Office and Intuit Quicken
There is an opportunity for a $6k bonus as well.

Qualifications:
Successful candidates are problem-solvers with strong knowledge of online banking platforms and products, who can eloquently communicate specific information and instructions digitally. They will also have a broad understanding of mobile device/tablet use in a financial institution setting and are self-driven and can work in a fast paced environment. The Digital Support manager will consistently provide an exceptional customer experience by navigating the customer to the best products and services available through digital channel that will fit their specific banking needs.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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