Operations Manager - Insurance Sales

  • location: Orlando, FL
  • type: Permanent
  • salary: $81,500 per year
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job description

Operations Manager - Insurance Sales

The Operations Manager owns the overall performance, managing a team of sales managers (number based on Business need) and is responsible for the day-to-day sales, performance management, coaching, and development of aligned sales managers, sales performance, and service through the inbound/outbound calls into the Sales Center.

Responsibilities:
Drives performance to meet and exceed Key Performance Indicators (KPIs) and financial targets.
Manages the day-to-day activities of the contact center utilizing call center best practices.
Staying current on industry knowledge, policies, regulations, and legislation.
Identify, develop, and grow talent within the contact center.
Provide leadership and management to coach, mentor, and develop sales managers.
Operations
Ensure Quality in operations ensuring proper documentation, controls, and measurement are in place for all key contact center process.
Meet customer and client satisfaction with all contact center requirements including but not limited to Service Level Agreements (SLAs). Driving engagement for direct and indirect reports: accountable for talent development across teams, succession planning and retention.
Participating in setting budget and managing headcount. Managing costs for site including overtime and ensuring accurate recording of time.
Assist in the creation and implementation of innovative methodologies to improve the contact center's performance.

Working hours: 7:00 AM - 10:00 PM

Skills:
--Call center management experience required (minimum of two years)
--People Management experience (minimum two years of people management)
--Building, leading, and motivating a team of contact center Sales Agents (100+ direct and indirect reports)
--Medicare expertise required
--Understanding of Plan Management/Operations functions
--Knowledge of company policies, management tools and resources
--Experience working and leading broader sales initiatives and projects that attain enterprise results.

Qualifications:
Bachelors degree or equivalent years of industry experience.
Health license preferred but must at least have had one in the past with possibility to renew.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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