Customer Service Intermediate level

  • location: Concord, CA
  • type: Temp to Perm
  • salary: $16 - $18 per hour
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job description

Customer Service Intermediate level

Position Summary: Assist field technicians with programming panels. Manage incoming phone calls and customer requests. Maintain accurate customer account information. Please send me your resume for this exciting new opportunity!

Job Duties:
- Retrieve and log voicemail record checks
- Upload / program panels
- Maintain customer emergency contact lists
- Provide customer service when needed in regards to customer account information
- Coordinate with Service Technicians regarding service issues
- Problem solving involves following established procedures, guidelines and policies
- Problem solving involves identifying and researching information related to problems, and selecting the best solution
- All other miscellaneous responsibilities and other duties as assigned

Responsibilities:
Requirements:
 1+ years call center experience preferred
 Excellent communication and customer service skills
 Good computer data entry and retrieval skills
 Excellent follow through and problem-solving ability
 Excellent organizational skills and detail oriented
 Type 35 words/minute
 Friendly, upbeat and positive attitude
 Must be flexible as the schedule may include holidays, and mandatory overtime
 Must be a Self-Starter with excellent communication skills - written and verbal
 Ability to multi-task and make quick decisions
 Must be eligible to work in the United States
 Must be 18 years or older
 High school diploma or equivalent required; 1-2 years post-high school education preferred

Working hours: 8:00 AM - 5:00 PM

Skills:
Salary/Benefits/Hours:
--Temporary to Hire position
--Full time 40 hrs/week
--$17/hr
--All candidates are eligible for benefits including but not limited to: Medical, Dental, Vision, and 401K

Qualifications:
1-3 years of experience in Customer Service

Take your experience to the next level and apply today. Submit your online application at www.randstadstaffing.com or email your resume to Jeremy.wong@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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