Contact Center Specialist

  • location: Nashville, TN
  • type: Temporary
  • salary: $19 - $20 per hour
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job description

Contact Center Specialist

-Serve as the first point of contact for all employees to answer Payroll, Benefit, Technology and HR policy and procedure questions
-Update HRIS system with all data entry requests, focusing on efficiency and quality processing
-Resolve simple to moderately complex issues submitted by employees via email, phone, mail and fax.
-Respond to basic and moderately complex eligibility and enrollment inquiries about employee benefit programs, including but not limited to; medical, dental, vision, retirement, 401k, tuition reimbursement, Medigap, death case processing, unemployment, health and disability insurance and standard HR policies and procedures

Responsibilities:
-Maintain and monitor case management tickets
-Answer incoming calls to the HR Shared Service center, trouble-shoot, research and resolve issues related to retirement benefits, payroll and benefit services
-Monitor and respond to HRDirect Inbox
-Assist on projects when assigned

Working hours: 8:00 AM - 5:00 PM

Skills:
-High School diploma required
-2 to 3 years of call center experience
-Broad knowledge of HR policies and processes
-Customer focus skills: propose ideas and alternatives to resolve issues and respond in a positive manner to questions
-Ability to handle high volume calls while meeting customer service level expectations
-Excellent communication skills
-Able to work in a team

Qualifications:
*This is a temporary position that could go temp to perm

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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