Call Center Representative Inbound

  • location: Bourbonnais, IL
  • type: Temp to Perm
  • salary: $14 per hour
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job description

Call Center Representative Inbound

We currently have an opportunity for a large healthcare services provider located in the Balitmore, IL area. This is a rapidly growing industry and they urgently need qualified Healthcare Representatives to help the business continue to grow! Please take a look at the qualifications below and if interested please contact me immediately with your resume at Hailey.chelton@randstadusa.com.

Duration: July 2018-March 2019 (Temp to hire based on performance)

Responsibilities:
-Processes coverage determination requests received by mail, fax, electronic portal or telephone.
-Works in various queues to ensure proper handling of all processes related to coverage determination requests.
-Works with time sensitive material and must adhere to mandates turnaround times on all work.
-Responds to inquiries from customers for information and assistance related to coverage determinations.
-Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
-Makes outbound notification calls to members and/or their appointed representatives regarding status of requests.

Working hours: 8:00 AM - 9:00 PM

Skills:
-Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
-General knowledge of formulary process, and branded versus generic drugs required. -Excellent verbal and written communication skills.
-Excellent customer service/people skills.
-Excellent telephone and PC/data entry skills.
-Ability to handle high volume of calls.
-Ability to multi-task, i.e. data entry with speed and accuracy while managing calls.
-Analytical skills.
-Ability to handle and resolve escalated issues.
-Strong decision making skills to appropriately serve the customer.
-Ability to interact within a diverse workplace.
-Must be able to sit for the majority of shift and be comfortable working in a call center environment.
-All work is subject to review and follow up for errors and coaching by management staff/agency.
-Experience within role, at least 1 year
-Experience with creating and processing prior authorization is a plus
-Experience making outbound calls a to verify information is a plus
-Experience answering inbound calls is a plus

Qualifications:
-High School Diploma or GED required, some college/college degree preferred.
-1+ years of Call Center experience and retail pharmacy experience preferred.
-Pharmacy Technician Certification preferred

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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