Our Client, a large bank located in Phoenix, AZ, will be hiring collections representatives. This is a long term opportunity with a potential to be hired on Permanently. The pay will be $17-$19 an hour.
The Collector I will work in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency
and frequently requires guidance on non-routine situations.
Collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
Contact delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
In the recovery area, collectors will work with customers to establish full balance repayment plans or settlements.
Work an established list of accounts on an automated collections system and/or auto-dialer.
Responsible for resolving routine billing inquiries and negotiating payment arrangements to cure delinquent accounts.
Understands and educates customers on account terms and alternate payment programs and methods
Fast paced environment
Must be able to work in teams
??Self motivated and results-oriented
?? Previous Collection experience
?? College degree desired but not required
?? Desire to resolve customer issues
Working hours: 11:00 AM - 8:00 PM
- Excellent oral and written communication skills
- Strong negotiation skills
- Excellent organizational skills
- Ability to multi-task in a fast paced environment
Schedule is 2nd shift:
*Mon-Fri with a Saturday requirement once a month.
*Mon ?? Fri is 12p-9p AZ (MST),
*Saturday is 6a-3p AZ (MST)
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