Completes audit requests including copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
--Communicates with Manager on an on-going basis, providing information and data as requested including members changing needs and requests.??? Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
--Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department. Provides excellent customer service by being attentive, respectful and professional at all times; ensures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
--Maintains a clean and orderly work area, ensures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.
--Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs.
--Performs responsibilities in accordance with the Companys and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.
--Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility???s HIM Director, Company Manager and/or Supervisor and Vice President of Operations.
--Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.
--Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived.
--Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload.
Working hours: 8:00 AM - 5:00 PM
--Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
--Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
--Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting.
--Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals.
--Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations. Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations
--Utilizes assigned tools within established guidelines.
--Must be able to communicate effectively
--Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
--Ability to read and comprehend simple, healthcare terminology
--Effective verbal and written communication skills
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.