ENTRY LEVEL TECH SUPPORT
Very stable, secure and growing technical security company is looking for 4 new technical customer service representatives! We have a growing support team for our secure cash management system and we are looking for entry-level people who love computers, networking or troubleshooting technical issues. Prior retail, or Call Center experience is valuable to us and very helpful in this role.
We offer a generous medical, dental, vision, 401K and PTO plan
****We are looking to cover the following shifts****We work 4 10-hour days and have 3-days off*****
Days: 6:00 am to 4:00 pm
- Gather customer information and determine solutions by evaluating and analyzing customers' questions and complaints.
- Follow standard processes and procedures.
- Identify and escalate opportunities to improve products and systems.
- Follow up and make scheduled call backs to customers where necessary.
- Stay current with system information, changes and updates.
- Providing customer support and technical issue resolution via email, phone and chat for escalated technical issues.
- Troubleshoot, diagnose and resolve technical hardware and software issues using remote assistance online tools.
- Escalate issues/incidents, as appropriate, within prescribed guidelines and collaborate with other technical support associates to drive issues/incidents to resolution
Working hours: 6:00 AM - 4:00 PM
We have a growing team of Technical Customer Support employees and our team is cohesive and cooperative with each other. We are looking for dependable, reliable, and honest employees who will bring a great work ethic to be a part of this supportive team environment. Attitude is everything
This job requires that you pass a thorough multi-state criminal background check and also a drug screen. We cannot have high level misdemeanors, felonies or any arrests on record. No exceptions made.
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