ENTRY LEVEL TECH SUPPORT

  • location: Jupiter, FL
  • type: Temp to Perm
  • salary: $12.50 per hour
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job description

ENTRY LEVEL TECH SUPPORT

Very stable, secure and growing technical security company is looking for 4 new technical customer service representatives! We have a growing support team for our secure cash management system and we are looking for entry-level people who love computers, networking or troubleshooting technical issues. Prior retail, or Call Center experience is valuable to us and very helpful in this role.

We offer a generous medical, dental, vision, 401K and PTO plan

****We are looking to cover the following shifts****We work 4 10-hour days and have 3-days off*****
Days: 6:00 am to 4:00 pm

Responsibilities:
- Gather customer information and determine solutions by evaluating and analyzing customers' questions and complaints.
- Follow standard processes and procedures.
- Identify and escalate opportunities to improve products and systems.
- Follow up and make scheduled call backs to customers where necessary.
- Stay current with system information, changes and updates.
- Providing customer support and technical issue resolution via email, phone and chat for escalated technical issues.
- Troubleshoot, diagnose and resolve technical hardware and software issues using remote assistance online tools.
- Escalate issues/incidents, as appropriate, within prescribed guidelines and collaborate with other technical support associates to drive issues/incidents to resolution

Working hours: 6:00 AM - 4:00 PM

Skills:
We have a growing team of Technical Customer Support employees and our team is cohesive and cooperative with each other. We are looking for dependable, reliable, and honest employees who will bring a great work ethic to be a part of this supportive team environment. Attitude is everything

Qualifications:
This job requires that you pass a thorough multi-state criminal background check and also a drug screen. We cannot have high level misdemeanors, felonies or any arrests on record. No exceptions made.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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