Customer Support Representative

  • location: San Jose, CA
  • type: Temp to Perm
  • salary: $17.47 per hour
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job description

Customer Support Representative

Customer Support Representative

Our client, a large medical device manufacturer, is looking for a Customer Support Representative for their San Jose, CA location. They have roughly 500 employees at this location in which they service medical companies, doctor offices, and hospitals. They are looking for someone who can handle a fast paced environment, can thoroughly understand their product, and takes the steps necessary to thoroughly build a relationship with each customer. The department consists of roughly 35 other customer service representatives.

Responsibilities:
??? Handle a high volume of outbound calls/emails in a timely manner to current customers
??? Listen and understand customer requests, questions, and complaints
??? Dispatch product item information to assembly team for refurbishing
??? Thoroughly understand the nuances of each medical product to ensure customers have received the correct information regarding their products
??? Opportunities to actively listen and resolve customer issues
??? Consistently meet customer service metrics which includes activities and customer service effectiveness
??? Accurately input data into their ERP system

Working hours: 8:00 AM - 5:00 PM

Skills:
- 2+ years of experience in a call center or customer service position
- Experience with SAP a plus
- Strong ability to actively listen and communicate solutions
- Friendly, upbeat, positive attitude and willing to help
- Ability to multi-task and make quick decisions
- Comfortable to work in high volume and very paste environment
- Excellent prioritizing and time management skills
- Excellent communication skills both written and verbal

Qualifications:
- Temp to Hire opportunity
- Monday-Friday 6:00am ??? 3:00pm or 8:00am-5:00pm
- $17.47/hr on contract, $21-$22/hr on a permanent basis
- All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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