Collections

  • location: Brea, CA
  • type: Temp to Perm
  • salary: $17 per hour
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job description

Collections

The Collections & Recovery Specialist works in the
Collections and Recovery Operations environment
and is typically aligned with routine inbound or
outbound collections calling processes. This role can
work in any stage of delinquency and frequently
requires guidance on non-routine situations. Primary
responsibilities are collections, customer servicing,
submitting extension requests and other loss
mitigation and recovery activities. Contacts
delinquent customers in order to secure payment and
determine reason for delinquency on active or
inactive loan, deposit and/or credit card accounts. In
the recovery area, collectors will work with customer
to establish full balance repayment plans or
settlements. Works an established list of accounts on
an automated collections system and/or auto-dialer.
This person can resolve routine billing inquiries and
negotiate payment arrangements to cure delinquent
accounts. Understands and educates customers on
account terms and alternate payment programs and
methods. Navigates a computerized data entry
system and other relevant applications while staying
within our regulatory and compliance guidelines
within Collections. Responsibility for the mitigation of
losses.

Responsibilities:
The Collections & Recovery
Specialist works in the Collections and Recovery
Operations environment and will handle routine
outbound or inbound calls at any stage of
delinquency, up to and including Pre-Charge off and
the Recovery area. Primary responsibilities are
collections, customer servicing, submitting extension
requests and other loss mitigation and recovery
activities. Contacts delinquent or high-risk customers
in order to secure payment and determine reason for
delinquency on active or inactive loan, deposit and/or
credit card accounts. In the recovery area, collectors
will work with customer to establish full balance
repayment plans or settlements. Works an
established assigned list of accounts on an
automated collections system and/or auto-dialer. This
person solves more complex billing problems and
inquiries. Has greater depth of understanding of
collections and recovery organization, policies,
procedures and systems, and negotiates more
complex payment programs or arrangements with
minimal guidance while staying within our
compliance guidelines within Collections. The person
must display team leadership, be an individual goal
achiever but also understand, contribute to and be an
advocate of the overall team goal, be adaptable to
change, lead peers by example, be dependable, etc.
Responsibility for the mitigation of losses. Generally
more than one year of collections experience.

Working hours: 11:00 AM - 8:00 PM

Skills:
The role works in the Collections and Recovery
Operations environment and will handle routine
outbound or inbound calls at any stage of
delinquency, up to and including Pre-Charge off and
the Recovery area.
Primary responsibilities are collections, customer
servicing, submitting extension requests and other
loss mitigation and recovery activities. Contacts
delinquent customers in order to secure payment and
determine reason for delinquency on active or
inactive loan, deposit and/or credit card accounts. In
the recovery area, collectors will work with customer
to establish full balance repayment plans or
settlements. Works an established list of accounts on
an automated collections system and/or auto-dialer.
This person solves routine to more complex billing
problems and inquiries and negotiate payment
arrangements to cure delinquent accounts.
Responsible for the mitigation of losses.

Qualifications:
Required Skills and Experience
o Must have previous collections, customer service
or contact center experience
o Excellent communication skills
o Customer service focus
o Ability to understand and discuss personal and
financial difficulties
o Ability to recommend and negotiate payment
arrangements
o Demonstrated ability to work in a fast paced
environment
o Strong computer skills
Desired Skills and Experience
o Previous collections experience with greater depth
of understanding of Collections and
Recovery organization desired
o One year plus of collections, customer service or
contact center experience
o Strong negotiation skills
o Display team leadership, be an individual goal
achiever but also understand, contribute to and be an
advocate of the overall team goal, be adaptable to
change, lead peers by example, be dependable, etc.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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