Call Center Representative Inbound
What you will be doing:
Customer relations is the primary function for this position, but it may also include minimal selling of promotion products and services. The calls are basic and routine in nature. Customers call into the Whirlpool Call Center and speak to our customer service team. You'll answer their questions about products and services. You will be working to up sell extended service plans and products while earning commissions bonuses. You will be eligible to earn pay increases during your first year. While working here you will have the opportunity to apply for a permanent position with the Whirlpool Corporation. You will be much more than part of a Call Center, you will be an expert who helps retain and grow the customer base!
- This position is a full-time 40 hour work week
- One year experience working in customer service with varied duties helpful
- If you've worked in a Call center before, that's a big plus!
- Good verbal and written communication skills
- Requires computer Knowledge and typing skills
- Sales mindset desired
Whirlpool is an award winning call center with ample growth opportunities. We are seeking?? new Customer Care Experts for 2018.- Whirlpool Cleveland has experienced ample growth this year, which has led to more than 200 new Customer Care Agent positions.- We are seeking people who are passionate about helping our consumers and who enjoy working in an eXperience center that boasts some of the top engagement scores among the industry. This dynamic person will answer consumer questions regarding appliances, primarily via phone. While Customer Service is our primary function, we have unique sales opportunities for most calls where your ability to sell will earn you commission based bonuses on top of your hourly rate. High performers earn the opportunity to receive pay increases during the first year while also working to become permanent with Whirlpool.
This is an opportunity that you should explore if you are a hard worker and are interested in a job that provides:
-a great work environment
-recognition and rewards for employees
-an opportunity for career advancement in a top performing company
Working hours: 8:00 AM - 8:00 PM
Must be willing to work 40 hours a week and within the operating hours; Monday - Friday 8 am to 8 pm. and Saturday 8 am - 5 pm
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