Our client, a large bank, located in Newark, DE, has a need for 6 Customer Service Reps.- This is a 6 month assignment paying $17.00 an hour.- If you are interested in this role please apply online or email your resume
Work Schedule: 2nd Shift; Monday - Friday; 1:00 PM - 10:00 PM with rotating Saturdays and one day off during week when working Saturday (Saturday rotations occur every 2nd or 3rd Saturday; mostly so 2 Saturdays per month are worked)
Training: Will participate in current training program (5 weeks = 3 weeks classroom, 2 weeks OJT); Monday - Friday; 8:00 AM - 5:00 PM
The Representative- works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are:
Collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
Works an established list of accounts on an automated collections system and/or auto-dialer.
This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Working hours: 1:00 PM - 10:00 PM
Understands and educates customers on account terms and alternate payment programs and methods.
Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Call Center experience
Previous collections experience
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