A Fortune 500 company is seeking an experienced Collections Representative for their Nashville location.- The ideal candidate will be proficient in Microsoft Office, Data Entry, and have exceptional communication skills, both oral and written.- Daily duties include:
Contact past due customers, at various levels of delinquency, to determine and understand the customer's circumstances.
1.???????????? Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances.?? Interprets customer's needs and intent, utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.?? Engages in on-going education with customers on terms and conditions, alternative payment methods.?? Employs creativity in engaging with delinquent customers and developing plans to affect payment.?? Manages & deescalates conflict when speaking to a customer.
2.???????????? Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.?? Demonstrates the ability to apply consistency in work processes.???? Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt. Appropriate documentation of accounts and follow-up.
3.???????????? Self motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment.?? Competitive, persistent & assertive. Engages in peer collaboration as it relates to sharing/ implementing collection best practices.?????? Ability to work with minimal supervision.
Working hours: 8:30 AM - 5:30 PM
Two or more years of related experience
--------- Accounting knowledge and experience
--------- Effective oral, written, and persuasive communication skills
--------- Analytical skills
--------- Sound decision making/judgment
--------- Flexible/Adaptable to change
--------- Desire to impact/influence others positively
--------- Results Oriented
--------- Detail Oriented
--------- Maintain Confidentiality
--------- Organized/Time Management ability
--------- Familiar with Excel
--------- Ability to think conceptually
--------- Ability to be productive while maintaining quality
--------- Skip tracing knowledge and experience
--------- Demonstrated ability to influence customer behavior through negotiation and persuasion
--------- Team Oriented
--------- Must pass a successful background investigation
Please provide a resume in order to be considered.
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