Customer Service and Dispatcher

  • location: King of Prussia, PA
  • type: Permanent
  • salary: $35,000 - $40,000 per year
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job description

Customer Service and Dispatcher

KING OF PRUSSIA PA- Our client in the draining industry has an immediate opening for a full time direct hire Customer Service Associate. This is an exciting time to join a growing team that offers a flexible environment and potential for advancement! The primary responsibility of this role is to answer incoming calls and dispatch technicians. For serious inquiries and if you meet the qualifications below please apply directly to this posting and send your most up to date resume to alyssa.schmidt@randstadusa.com

Responsibilities:
- Answer incoming calls
- Provide customers with updates on services
- Provide customers with quotes
- Dispatch technicians
- Follow up with customers to make sure they were satisfied with services
- Upsell products
- Administrative tasks as needed

Working hours: 8:00 AM - 5:00 PM

Skills:
- Excellent communication skills
- Excellent customer service skills
- Ability to upsell products and services
- Must be a team player
- Must be flexible

Qualifications:
- Proficient in a CRM program
- Proficient in Microsoft Office Suite
- At least 1 year of customer service experience
- Experience with dispatching

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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