Customer Service REp
Our client in Chelmsford, Ma is looking for a The Customer Service Representative. The CSR will act as a liaison between the customer, sales and customer service department providing product/services detail and purchase order information that improves the order entry and management process.
The CSR is involved in all facets of the customer experience, purchase order management and sales support in the Retail & Ecommerce Channels - Food, Drug, Mass and .com. Customer interactions will be with consumers & B2B customers alike addressing inquires, processing orders, handling customer complaints and working with sales team to ensure an excellent experience with our client..
Essential Functions and Responsibilities:
?? Identify and assess customers?? needs to achieve satisfaction
?? Build sustainable relationships and trust with assigned accounts through open and interactive communication
?? Provide accurate, valid and complete information by using the right methods/tools
?? Handle customer complaints quickly, provide appropriate solutions and alternatives in a timely manner; follow up with customer to ensure resolution
?? Keep records of customer interactions, process customer accounts and file documents
?? Follow communication procedures, guidelines and policies
?? Take the extra mile to engage with customers
?? Enter orders into IFS system & confirm back to broker or customer
?? Investigate inquires and resolve problems. Assist sales personnel and representatives concerning shipping and product information
?? Interact with Traffic, Scheduling and Accounting as needed
?? File customer orders in designated area as needed
Working hours: 8:00 AM - 9:00 PM
The ideal candidate will need to be a high energy self-starter that can work in a fast paced environment and capable of multi-tasking.
This individual will need to be a natural problem-solver skilled at both troubleshooting and investigating order related issues in an efficient and effective manner.
This is a permanent position with pay $19-$20 an hour with medical, dental, and 401K.
Please email your resume at email@example.com if interested!
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