Customer Service

  • location: South Hamilton, MA
  • type: Permanent
  • salary: $20 - $23 per hour
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job description

Customer Service

Out client in Ipswich, Ma, a manufacturer of plastics, is looking for a Customer Service Rep for their office. This individual will be providing superior customer service to the company's clients.

Responsibilities:
Answer incoming parts call.
Provide quotes as requested and confirm order status and delivery.
Process purchase orders sent to Austria office and confirm the delivery times by informing customers of the approximate delivery time and date.
Invoice all direct shipments from Austria office and inform customers of approximate delivery.
Process all paperwork and invoice customer.
Receive the weekly consolidated shipment from Austria office .
Open all packages, identify and label all parts. Pull all customer orders with the parts.
Process daily invoices.
File invoices and order any parts that are on back order.
Send invoices to customer either by e-mail or USPS.
Place weekly stock parts orders with Austria office.
Print purchase advice report and check inventory levels to ensure levels are kept accurate.

Working hours: 8:00 AM - 5:00 PM

Skills:
Previous customer service, order processing, and product quoting experience, and follow up on delivery of customer orders.
Strong analytical skills
Detail-oriented
Pleasant phone demeanor
Strong software skills

Qualifications:
This is a permanent position that pays $20 an hour. Please contact Antoinette Panza at antoinette.panza@randstadusa.com if interested!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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