Healthcare Customer Service

  • location: Renton, WA
  • type: Temporary
  • salary: $23 per hour
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job description

Healthcare Customer Service

Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage.
Perform general patient account management duties, such as, obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data.
Ensure patient accounts and coverage structures meet standards and billing requirements of various payors.

Responsibilities:
Function as liaison to Patient Financial Services and the Health Plan.
Communicate with external government payors and employers, as necessary.
Work directly with patients on billing related matters and provide fee estimates to patients for services.
May perform duties related to cash collection and depositing.
Demonstrate strong customer service and communication skills.
Adhere to HIPAA and patient confidentiality requirements.
May act as the patients' first point of contact

Working hours: 8:00 AM - 8:00 PM

Skills:
Demonstrate strong customer service and communication skills.
Treat customers with courtesy and respect.
Adhere to HIPAA and patient confidentiality requirements.
May act as a guide when a patient accesses services
Cash Collection and Depositing: Collect co-pays and cost shares for services.
Process refunds.
Perform daily cash reconciliation and reporting for retail transactions.
Process daily till closeout.
Prepare bank documentation, combine and reconcile deposits of cashiers in the facility

Qualifications:
High School Diploma

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