Medical Call Center Representative Inbound
Call Center/Customer Care Assistant:
Call center agents provide prompt, professional customer service for specific guidelines within federal contract. Answers calls or inquires form customers or claimants to explain services. Ensure that all call inquiries are promptly addressed, documented with proper follow-up and professional customer service.
Provides prompt, professional customer service for FECA following specific guidelines on customer service or call center procedures.
Uses computerized systems and responds to customer inquiries in a call center environment.
Responds to telephone inquiries using standard scripts and procedures.
Gathers information, researches/resolves inquiries and thoroughly documents customer calls.
Informs customers about services available and assesses customer needs.
Contributes to team effort by accomplishing related results as needed.
Working hours: 8:00 AM - 8:00 PM
Medical Knowledge or Terminology preferred
Keying Skills Required (7500+ kph)
High school diploma or GED equivalent
Six months or more call center/customer service experience required
Computer Skills and proven ability to learn new programs.
Must be available to work between the hours of 8 AM- 8 PM
40 hour work week (M-F) - May be asked to work Overtime
Must maintain prompt and consistent attendance.
Ability to illustrate empathy and compassion for others.
If you meet all skills and qualifications needed for this role. Please apply directly. We look forward to the opportunity to work with you in the near future!
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