Customer Service Representative

  • location: Tempe, AZ
  • type: Temp to Perm
  • salary: $17 - $18.18 per hour
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job description

Customer Service Representative

Pay Rate: $17 - $18.18
Start Date: 6/25 (ASAP)
Location: 1305 W 23rd St Tempe AZ United States 85282
Duration: Temp to Hire 0-6 Months
Training: OTJ (Side by Side)
Schedule: 830pm - 5pm M-F There is overtime (at this point could be daily based on the caseload)

Responsibilities:
NOTES:
??? Analyzing and responding to customer complaints (Typically through written letter)
??? There are multiple systems being used
??? They need strong analytical and written skills.
??? They will have some (albeit minimal) customer contact over the phone. Customers they do talk with will likely be escalated complaint type situations.
Description:
??? Responsible for responding to escalated inquiries and complaints requiring special handling.
??? Resolves escalated issues/problems that have been forwarded by the management committee members and/or business chain of command.
??? Minimal customer contact over the phone

Working hours: 8:30 AM - 5:00 PM

Skills:
Duties include:
--Communicating with other departments to resolve escalated issues
--Having similar authorities as first tier supervisors to make override decisions
--Resolving the most complex customer inquiries and complaints
--Processing complex transactions on-line; performing extensive research to resolve the complex customer problems
--Referring recommendations exceeding authority levels and/or items unable to meet resolution to top level management for review.

Requirements:
--Advanced verbal and writing skills
--4+ years customer service experience

Qualifications:
If you are interested in this position or would like more information please send the most recent copy of your resume to emily.fishman@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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