Call Center Rep

  • location: Long Island City, NY
  • type: Permanent
  • salary: $21 per hour
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job description

Call Center Rep

A top leading Dermatology Group is seeking several Customer Service representatives to join their dynamic and rapidly growing team! Come join a group that dedicates time to train you on a set of valuable skills that will set you up for a bright future. This is a permanent opportunity paying $21 per hour.

Hours: Must be flexible to work any set schedule from 7am-7pm M-F (some Saturday availability will be required)

Responsibilities:
- Responsible for answering high volume of incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
- Responsible for ensuring that all scheduling, patient questions, cancellations and confirmations are being done appropriately
- Creating medical records for new patients/ updating medical records for returning patients
- Obtain all necessary copies of insurance cards, referrals, and demographic information
- Execute working knowledge of HIPAA privacy laws

Working hours: 9:00 AM - 6:00 PM

Skills:
- Must be computer savvy, fast multi-tasker as well as familiar with Microsoft Word, Excel and Outlook
- Strong communication, interpersonal, and organizational skills
- Excellent patient relation, eloquent communication and customer services skills
- Must be professional, reliable and dedicated employee
- Prior experience working in a dermatology / medical environment preferred
- Open availability to work during weekdays and weekends

Qualifications:
- Experience using EMR software and patient scheduling systems strongly preferred
- Minimum 1-year of customer service experience a must
- Bachelor's Degree required

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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