Referral Specialist

  • location: Westchester, IL
  • type: Temp to Perm
  • salary: $16 per hour
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job description

Referral Specialist

Randstad has exciting Referral Specialist Positions currently available in the Westchester area! We are looking for experienced candidates to join this growing team!

Responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals for various services.

Primary duties may include, but are not limited to:
-Initiates and manages clinical referrals for pre-authorization.
-Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources.
-Reviews referrals for completeness and follows up for additional information if necessary.
-Assigns escalated referrals to staff as appropriate.
-Verifies insurance coverage and completes pre-authorization process for radiology and other imaging exams.
-Responds to inbound calls initiating exam requests following established processes, meets quality and production standards.
-Contacts physician offices as needed to obtain demographic information or related data.
-Enters referrals, documents communications and actions in system

Working hours: 9:00 AM - 6:00 PM

-High School diploma or GED
-1-3 years of experience in a high-volume, interactive customer service or call center environment
-Working knowledge of medical terminology required

The ideal candidate will:
-Have a proven working knowledge of medical terminology
-Be dedicated and professional
-Be able to deliver an exceptional customer experience!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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