Call Center Team Leader

  • location: Winston Salem, NC
  • type: Temporary
  • salary: $18 - $19 per hour
easy apply

job description

Call Center Team Leader

Are you passionate about Customer Service? Do you enjoy coaching your team to success? If so, we want you as a part of our team.

*Conduct training for call center staff
*Coach customer service staff on work procedures including but not limited to proper call handling and maintaining call quality standards
*Provide constructive feedback and positive reinforcement to drive performance
*Conduct call evaluations ensuring compliance with performance standards and superior outcomes
*Identify developing trends impacting the quality of our service and/or types of provider calls and proactively partners with appropriate parties to recommend process enhancements or solutions.
*Performance management of temporary customer service associates including, call handling metrics, and behavioral observations
*Adherence to Best Practices, Policies, and Procedures to ensure fair and consistent management of all temporary customer service representatives

Responsibilities:
*Conduct training for call center staff
*Coach customer service staff on work procedures including but not limited to proper call handling and maintaining call quality standards
*Provide constructive feedback and positive reinforcement to drive performance
*Conduct call evaluations ensuring compliance with performance standards and superior outcomes
*Identify developing trends impacting the quality of our service and/or types of provider calls and proactively partners with appropriate parties to recommend process enhancements or solutions.
*Performance management of temporary customer service associates including, call handling metrics, and behavioral observations
*Adherence to Best Practices, Policies, and Procedures to ensure fair and consistent management of all temporary customer service representatives

Working hours: 7:00 AM - 11:00 PM

Skills:
Must be Professional, Energetic, Enthusiastic and a Leader!

*Bachelor's Degree and 1 years of management experience
*High School Diploma and 2 years of management experience

Desired Skill:

*Ability to coach and mentor employees preferred
*Adaptable to change
*Demonstrated success in other professional roles
*Passionate about quality
*Ability to multitask and thrive in a fast pace environment

Qualifications:
*Bachelor's Degree and 1 years of management experience
*High School Diploma and 2 years of management experience

Desired Skill:

*Ability to coach and mentor employees preferred
*Adaptable to change
*Demonstrated success in other professional roles
*Passionate about quality
*Ability to multitask and thrive in a fast pace environment

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}