Service Coordinator/Sales Support

  • location: Houston, TX
  • type: Permanent
  • salary: $40,000 - $45,000 per year
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job description

Service Coordinator/Sales Support

Dispatch and Scheduling field service technicians who perform in-plant repair of customers' equipment.
- Provide price and availability on any standard part or item directly to customers. Including anything that can be obtained by part or model number from company's electronic and hardcopy
price lists or from our principals or suppliers.
- Take and solicit orders from customers over the phone.

Responsibilities:
Process orders from our stock or directly source with suppliers.
??? Expedite orders and maintain contact with customers and suppliers.
??? Invoicing
??? Good research skills, using existing files (paper and electronic) from our records
??? Follow up on orders to assure critical deliveries.
??? Database/spreadsheet updating
??? Resolve any order problems related to delivery or paperwork issues directly with customer and inform salesperson.
??? Handle all inquiries/contacts in a professional manner.
??? Work in concert with an outside sales force; funnel leads/opportunities to the team.

Working hours: 8:00 AM - 5:00 PM

Skills:
Strong customer relation skills both verbal and written.
- Strong problem solver
- Detail oriented and accurate
- Good follow through (closing skills)
- Good phone skills

Qualifications:
Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
??? Strong customer service focus with a passion to exceed customer requirements.
??? High energy, drive and sense of responsibility.
??? Microsoft Word, Excel, and Outlook proficiency

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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