Call Center Representative Inbound
One of Randstad Preferred Client is currently seeking experienced Call Center Representatives that have working within the medical industry.
An ideal candidate for this role will be an expert in delighting our customers and will possess the Heart and Commitment for assisting people with a proven record of delivering world-class customer support.
Successful candidates will possess the following highly desired qualifications. 0-2 years of experience in position or specialization.Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Education:High School Diploma
Demonstrated integrity and commitment to customer satisfaction and a passion for excellence while servicing customers
Handles all calls in a timely manner
Successfully completes required training and demonstrates an understanding of that training.
Problem solving skills and resourcefulness
Professional development (including quarterly self-evaluation and development plans)
Timely and successful completion of assigned projects
Participates in cross-functional activity (as needed)
Fulfills all designated training requirements
Working hours: 8:00 AM - 8:00 PM
Job Knowledge, Metrics and Business Results:
- Service Level Agreement
- Utilization of Remote Support Engineers
- Adherence to work schedule
- Team Customer Satisfaction
- Individual Quality Monitoring
- Training Compliance
- Adherence to internal processes
If you are interested in considered for this position, please email Jasmine Mosby at email@example.com.
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