Inbound/Outbound Telesales Customer Service Support

  • location: Phoenix, AZ
  • type: Temp to Perm
  • salary: $12.15 per hour
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job description

Inbound/Outbound Telesales Customer Service Support

Inbound Sales Customer Service Support - Are you looking for a Career and not just a job then this is the job opportunity for you - A large reputable company located in Phoenix AZ is looking for your customer service skills to answer inbound calls from interested prospects
Job Duties:
* You will respond to inbound telephone inquiries using standard scripts and procedures
* Gather information , research and resolve inquiries and log customer calls into the computer system
* Communicate appropriate enrollment options for services
* Inform Customers about services available and accommodate customers needs
* Make outbound sales calls to potential prospects (cold calls)
* Query callers to gather information by inquiring about potential product/service needs
* Communicate appropriate options focused on identified caller needs

Responsibilities:
??? Use a computerized system to gather information, building caller profiles and log call activity.
??? Schedule work to ensures accurate phone coverage; monitor priority of calls and shift escalated
calls to assure resolution to problems.
??? Prepare standard reports to track workload, response time and quality of input.
??? Assist in planning and implementing department goals and make recommendations to
management to improve efficiency and effectiveness the sales process, application process in a
team environment.

Working hours: 7:00 AM - 4:00 PM

Skills:
- Ability to work on assignments that are semi-routine in nature, but recognize the need for
occasional deviation from accepted practice including Sales Support work and the Ability to
follow established procedures on routine work, requires instructions only on new assignments
- Ability to conduct inbound and outbound calls in a sales capacity providing informed and
accurate product/service information using standard scripts and procedures to facilitate sales
activity.

Qualifications:
??? Outgoing, upbeat and a positive attitude with excellent listening skills is ideally the best fit for
this position.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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