Call Center Representative

  • location: Bensalem, PA
  • type: Temp to Perm
  • salary: $12 - $14 per hour
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job description

Call Center Representative

Looking to add a dedicated Call Center Representative to our growing team! Must be comfortable on the phone with incoming and outgoing calls. Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers. You will help provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

hours are 8:30AM- 5:00PM
pay is between $12.00-$14.00/hour

Responsibilities:
- Managing incoming calls and customer service inquiries
- Identify and assess customers?? needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives
- Update customer information in the customer service database during and after each call

Working hours: 8:30 AM - 5:30 PM

Skills:
- Multi- tasking
- Communication skills - verbal and written
- Attention to detail and accuracy
- basic Microsoft Office (Outlook, Word, Excel) experience required
- Polished phone demeanor, tone and etiquette is required.

Qualifications:
Candidates must have a minimum of 1 year of call center experience
Associate's degree preferred
Must submit to a Criminal Background and Drug Screen Prior to employment

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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