911 Dispatch Emergency Call ~ Spanish/English

  • location: Fort Lauderdale, FL
  • type: Temp to Perm
  • salary: $15 - $16 per hour
easy apply

job description

911 Dispatch Emergency Call ~ Spanish/English

Have you ever wondered what it's like working for an elite company that is service quality driven? An organization that is interested in your professional development and success? Well here's your opportunity to find out! Randstad USA is currently looking for a 911 dispatcher Emergency Response Specialists must have 911 dispatch experience (fire and police stations) delivering excellent customer satisfaction. The ideal candidate will be compassionate, polite, have the ability to keep calm and act quickly under stressful situations
Pay Rate: $15.00+ based on experience with 911 Dispatch Emergency Response Setting/PSAP (Police or Fire Department)
Working Hours: To Be Discussed
Location: Pompano Beach, FL

(Automotive) Inbound Call Types:
REQUIRED 1 year of experience 911 Dispatch Emergency Response Setting/PSAP (Police or Fire Department)
Emergency - Act as Operator Collecting and relaying vital information to Emergency Personnel
Concierge -Travel, Entertainment, Informative 411
Security -Lock/Unlock Cars Remotely, Stolen Vehicle Tracking
Roadside Assistance

Responsibilities:
REQUIRED:
Must have 1 year of experience 911 Dispatch Emergency Response Setting/PSAP (Police or Fire Department)
Minimum of 3 years call center experience

Working hours: 12:00 AM - 12:00 PM

Skills:
--REQUIRED:
Must have 1 year of experience 911 Dispatch Emergency Response Setting/PSAP (Police or Fire Department)
--Must have Public Safety Tele communicator Certificate from APCO/Department of Health
--Minimum of 3 years of Call Center Experience required
--Superior problem resolution and follow up skills
--Bilingual skills (Spanish/English); trilingual preferred as well
--Excellent written and verbal communication skills in each language
--Demonstrate computer literacy through a series of tests both remote and on-site; 85% > passing score
--High ability to multi task among multiple products on multiple systems; navigation skills
--Proficiency in Excel, Word, Microsoft Outlook Email
--Technical/IT aptitude; tech savvy
--Excellent organizational skills and attention to detail required
--Ability to work a flexible/rotating shift a must
--Superior interpersonal, team building skills, stress resistant, resilient, and reliable
--Develop customer relationships that contribute to business objectives and promote customer loyalty
--Can work effectively without supervision
--Superior problem resolution and follow up skills, with exceptional case documentation work
--Able to spend majority of the day engaged in telephone, email, chat, and/or web-video discussions with customers
--Stellar interpersonal skills including ability to maintain professional presence at all times
--Must be able to work in a fast-paced environment with daily work processing deadlines
--Strong in leadership, empathy, communication, and sociability


Education:
- Associates Degree preferred
BENEFITS:
- Full Insurance (Medical, Dental, Vision etc.)
- 401 (K)
- Designated resources to further your development
- Employee engagement program

If you meet the above requirements and are interested in the position please email Barbara Miller at Barbara.Miller@randstadusa.com

Qualifications:
REQUIRED:
--Must have 1 year of experience 911 Dispatch Emergency Response Setting/PSAP (Police or Fire Department)
--Must have Public Safety Tele communicator Certificate from APCO/Department of Health
--Minimum of 3 years of Call Center Experience required

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs