Call Center Representative
Duration: 7/23/18-11/23/18 (with the possibility of extension)
Hours: 9:30am to 6:00pm - Ideal candidate would have flexibility into the evening and weekend hours, as well. Will not be mandatory, but very valuable
--Document per protocol and communicate pertinent information to designated person and/ or persons.
--Meet or exceed member engagement goals on a consistent basis.
--Participate in the promotion of the multi-disciplinary healthcare team.
--Work collaboratively with other members of the clinical leadership team.
--Relate to a production environment and understand process flows.
--Maintain and improve quality results by adhering to standards and guidelines; recommending improvements as identified.
--Must meet all compliance and privacy requirements set forth for proper member engagement.
Working hours: 9:30 AM - 6:00 PM
--High School Diploma or equivalent
--Six months of recent relevant experience in a high production call center environment
--Intermediate computer skills and knowledge of Microsoft Word and Excel
--Able to use a variety of electronic information processing tools and multiple software programs
--Professional, interactive written and verbal communication skills
--High level of detail and organization skills
--High level of knowledge retention
--Able to multi-task without losing sight of accuracy & quality
--Able to establish priorities, work independently and proceed with objectives without direct supervision
--Able to thrive in a fast paced environment
--Able to work a full time (40 hours) and flexible work schedule as early as 9:30am as late as 8:00pm to include some evenings and weekends
Please send resume to firstname.lastname@example.org
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