30 Positions for Pharmacy Tech/Customer Service Role

  • location: Nashville, TN
  • type: Temporary
  • salary: $14 - $14.60 per hour
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job description

30 Positions for Pharmacy Tech/Customer Service Role

We are recruiting for a large healthcare insurance company in the Metro Center Area for highly skilled Customer Service Representatives and pharmacy is experience a plus. This long term assignment is through March 2019 during the annual enrollment period. The ideal candidate with have customer service and pharmacy experience. This opportunity will expose the right candidate to a great working environment to demonstrate their skills and expertise within a rapidly growing company in the Healthcare industry.

Responsibilities:
-Ability to process coverage determination requests received by mail, fax, electronic portal or telephone
-Will work in various queues to ensure proper handling of all processes related to coverage determination requests
-The ability to work with time sensitive material and must adhere to mandates turnaround times on all work
-Respond to inquiries from customers for information and assistance related to coverage determinations
-Must be able to perform research to respond to inquiries and interpret policy provisions to determine most effective response
-The ability to seek assistance with complex customer services issues
-Makes outbound notification calls to members and/or their appointed representatives regarding status of requests

Working hours: 8:00 AM - 9:00 PM

Skills:
-High School Diploma or equivalent, some college/college degree (preferred)
*Pharmacy certification not required but is great to have, willing to take candidates who have their trainee certificate
-Retail pharmacy experience a plus
-Medical Office experience a plus
-Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions
-General knowledge of formulary process, and branded versus generic drugs required
-Excellent verbal and written communication skills
-Excellent customer service/people skills
-Excellent telephone and PC/data entry skills
-Ability to multi-task, i.e. data entry with speed and accuracy while managing calls
-Analytical skills
-Ability to handle and resolve escalated issues
-Strong decision making skills to appropriately serve the customer
-Must be able to sit for the majority of shift and be comfortable working in a call center environment
- Experience with creating and processing prior authorization is a plus
- Experience making outbound calls a to verify information is a plus
- Experience answering inbound calls is a plus
-Good attendance
- Training schedule will be Monday through Friday from 8:00 AM to 4:30 PM. - Permanent shifts will vary throughout the Operational hours of Monday through Sunday from 8:00 AM to 9:00 PM. The goal is to provide final shifts at the time of offer.

Qualifications:
Please visit www.randstadusa.com and then click on: Job seekers > Create account
After you have created your account you must go one step further and create your profile. This includes providing all of your work history, and uploading your resume. You must upload your resume in a Microsoft Word formatted document (.doc).

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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