Bilingual Customer Service Rep

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Bilingual Customer Service Rep

Randstad is hiring a bilingual customer service representative to work at a major financial firm in Chandler!

Location: Chandler AZ 85286
Mon - Fri: 5am - 7pm PST and Saturday 6am - 5pm PST
Candidates need to be flexible within these hours; will have Sundays off and one other day during the week.

Pay: $15/hr Bilingual
Start: July 2nd
Mon - Fri: 5am - 7pm PST and Saturday 6am - 5pm PST
Candidates need to be flexible within these hours; will have Sundays off and one other day during the week.

Seeking Spanish speaking candidates who have customer service and call center experience.
Some data entry is required for this role employees will take about 70 calls per day
Employees will assist customers who get a flyer with a credit card offer and call into the department
Employee answers inbound calls and key in the application information for the customer on the line. It is very important that these individuals make this experience very personal. (Example: talking with a smile, please, thank you, etc.)
Ability to multitask is very important for the success of these roles
Employees will be utilizing 5 different internal systems
Computer experience will help these candidates to be successful
Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers

Duties may include:
Resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes.
May also cross-sell or refer products, review data and report trends to management, and project work

Working hours: 5:00 AM - 7:00 PM

Each bilingual candidate will need to take a customer service assessment prior to submitting to the position and be able to read a script in spanish
Assessment takes anywhere from 30-45 minutes
100 question assessment, these are behavior based questions that are multiple choice
Example questions: How would your manager describe you? How often has a customer complimented your customer service? How quickly are you able to resolve difficult problems with customers? I perform best when... Etc

Must have:
6+ months of call center experience (MIN)
Tenure is important, can not be hoppy

If interested or know anyone who may be, please send updated resume to subject "Chandler - Credit Card"

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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