Customer Service Representative

  • location: Hyattsville, MD
  • type: Temp to Perm
  • salary: $17 - $20 per hour
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job description

Customer Service Representative

As a Customer Service Representative, you will enjoy prospecting, developing and maintaining accounts with fencing clients - new and existing. You will promote and generate sales of fencing materials from an inside sales environment while providing superior customer service.
BENEFITS:
Comprehensive benefits programs
A culture that values opportunity for growth, development and advancement
Monthly commission of up to1.5% for standard core products, and 2.0% for an average of $200 - $800/month after 4 months of employment.
Responsibilities:
This position is responsible for receiving and processing requests directly from customers and outsides sales personnel (via, telephone, fax, and mail)
Sustain a working technical knowledge of all available products, generate price quotations in a timely manner
Plan and implement telemarketing and prospecting objectives
Develop and grow outbound call list and territory
Coordinates delivery and pick-up of customer orders
Assist customer with product questions, quotes, ordering, order tracking, complaints and issues with a sense of urgency
Working hours: 8:00 AM - 5:00 PM
Skills:
Must be able to multitask with high attention to detail
High school diploma or equivalent or comparable in related experience
Basic math, organizational, and problem solving skills
Working industry knowledge of fencing materials and installation methods
Verbal and written communication skills
Skilled in Microsoft Office suite; demonstrated experience in Inventory Control/Materials Replenishing software highly desired
PREFERENCES:
Ability to think independently while successfully functioning in a team environment
Proven track record of contributing toward team goals
Fencing industry experience is a plus (knowledge of PVC, wood, chain link, Ornamental iron and CNC Router helpful)
Bilingual/Spanish English preferred, but not required.
Qualifications:
Please apply directly to the posting and email a copy of your resume in a word document to nicholas.dixon@randstadusa.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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