Quality Assurance Specialist
Randstad is hiring a Loan Processor for a major financial firm in Downtown Phoenix!
Hours: 8:00am to 4:30pm M-F
Overtime: Offered if needed
Location: Phoenix AZ 85003
Temp to Perm: Possibility for right candidate
Start Date: ASAP
Parking: Ideally, candidates working at this site should be comfortable taking the light rail or other public transportation. If not, they will be required to pay OUT OF POCKET for parking
This position is for the Instant Credit Role and is in a PRODUCTION BASED ENVIRONMENT.
INSTANT CREDIT Description:
- Once a customer is offered a pre-approved card in a branch, the application then goes to the team manager for processing. Her team will ensure it is a valid offer and verify that all signatures have been received and that application information is valid. They will then process the application for it to become an active account.
- Will be expected to work 21 apps/hr. Have a 90 day ramp up period to work up to this.
Once the team manager feels the MR is ready, they will then be cross trained in more roles. The next role would be Secured Data Entry role.
- Most of her team is cross trained in 2-3 roles. The more the MR is able to advance and learn additional roles, the better their chance of going perm.
- The Secured Data Entry role entails keying application information for real estate loans into the system.
- Metric of 15 apps/hr here. 90 day ramp up period re-starts to meet this expectation.
TRAINING - ON THE JOB
- The success of the candidate is fully dependant on them! They must be someone that learns by taking and referencing notes from seeing the work done first hand.
- Ability to do what works for them in terms of learning and remembering what they are taught. I.e.: Note taking, screen shots, etc.
Working hours: 8:00 AM - 4:30 PM
1. Document Review Experience
2. Document Processing Experience
3. MUST have experience being held to production standards
4. Data Entry
Comprehensive PC skills - MUST
Microsoft Suite - MUST
Basic phone etiquette - MUST
Data entry experience helps but can be taught.
Attention to detail
Not afraid to ask for help
Reliability. Attendance issues will NOT be tolerated.
Schedule adherence. 2/15 min breaks and 30 min lunch. Must be on time to and from.
Ability to take feedback/coaching from anyone; not just managers
Must be ok with performing repetitive tasks. This work is repetitive in nature.
If interested or know anyone who may be, please send updated resume to firstname.lastname@example.org subject "DTPHX - Loan Processor"
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.