Experienced Call Center Representative

  • location: West Des Moines, IA
  • type: Temp to Perm
  • salary: $12 - $13.50 per hour
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job description

Experienced Call Center Representative

Work in an employee focused environment! This company has a history of fun competitions in the office, and even has thrown pizza parties for their employees!
We are seeking an enthusiastic Customer Service Representative/CSR to work with a high-volume call center. You would take incoming calls in a fast paced high volume call center. Must be able to absorb and implement what is taught to be self reliant.
Responsibilities:
-Answering inbound calls from customers in a professional manner
-Providing customers with product and service information and resolving customer concerns and complaints
-Product and service knowledge
-Entering customer information in the system, identifying and escalating priority issues
-Completing call log and producing call reports
-Providing follow up calls to customers when necessary
Working hours: 8:00 AM - 8:00 PM
Skills:
-Field calls in a timely manner throughout shift
-Strong computer skills including data entry / typing
-Excellent interpersonal communication skills
-Strong phone skills i.e. diction, active listening
-Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
-Time management skills
-Ability to multitask
-Outgoing, friendly, compassionate personality
Qualifications:
This is a long term assignment with a permanent opportunity for the person(s) that prove to be ahead of their peers in production, skill set and overall ability to provide professional service to the customer(s). If you think you are the right fit for this position, please feel free to email a copy of your resume to Erin.Kaiser@randstadusa.com.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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