Customer Service Representative
We currently have an opportunity with a Fortune 100 insurance company located in Austin, TX. This is a rapidly growing industry and they urgently need someone with customer service experience to help the business grow! This is a 5 month contract that has a possibility to be extended but will be based upon the needs of the business. This is not a commissioned sales position.
Pay rate: $13.50
Work Hours: Schedule will fall between 7 AM - 7 PM CST, Monday - Friday
Training: Training is two weeks; 3rd week they are being monitored on the phone.
11200 Lakeline Blvd, Austin, TX 78717 (Suite 100)
?? Receives requests via telephone regarding Insurance application status.
?? Responds to inquiries from Independent and Cigna Agents and/or agencies for information and assistance.
?? Performs research to respond to inquiries and interprets notifications to determine most effective response.
?? Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
?? Performs verbal authorization of allowable content and communicates to processing.
?? Performance determined on many factors including phone metrics and quality assurance scores.
?? Candidates will come into the office, log into system, take calls (inbound/no outbound) and report out information requested from the insurance agents i.e. how to fill out application or rate quotes
?? Metrics are quality, adherence (schedule i.e. breaks), handle time (phone calls) would love 3 to 5 minutes but large emphasis is on quality
Working hours: 8:00 AM - 5:00 PM
- Experience in customer service, call center environment required
- Ability to handle high end customers in a professional manner
- Time Management
- 2+ years' call center
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