Call Center Representative
: Customer Service Phone Representatives. Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home. NO SALES. You will receive, respond to and process customer telephone inquiries regarding mortgage real estate issues in a high volume call center. Handle approximately 60+ calls on average daily. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience.
Handling customer inquiries regarding tax questions related to their mortgage.
Working hours: 8:00 AM - 8:00 PM
Candidates must be able to work in a STRUCTURED, fast paced environment. Candidates must also be comfortable working with a computer and typing. Candidates must be able to type 35 wpm.
1-2 year experience working in office environment, computer experience, multi-tasking abilities, fast learner. Previous call center experience is a plus. Working Conditions: Looking for individuals that are comfortable sitting for long periods of time and comfortable wearing a headset for the entire shift.
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