Customer Service Representative

  • location: Austin, TX
  • type: Temporary
  • salary: $13.50 per hour
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job description

Customer Service Representative

Duration: 8/13/18-1/11/19
Hours: M-F 7am-7pm; 8-hour shift
Pay: $13.50
Candidates will come into the office,log into system, take calls (inbound/no outbound) and report out information requested from the insurance agents i.e. how to fill out application or rate quotes
Metrics are quality, adherence (schedule i.e. breaks), handle time (phone calls) would love 3 to 5 minutes but large emphasis is on quality
Receives requests via telephone regarding Insurance application status.
Responds to inquiries from Independent and Cigna Agents and/or agencies for information and assistance.
Performs research to respond to inquiries and interprets notifications to determine most effective response.
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
Performs verbal authorization of allowable content and communicates to processing.
Schedule may vary based on needs of business (hours of Operation M-F 7am- 7pm CST)
Performance determined on many factors including phone metrics and quality assurance scores.
Working hours: 7:00 AM - 7:00 PM
Experience in customer service, call center environment required
Ability to handle high end customers in a professional manner
Time Management
2+ years' call center
High School Diploma required
Please send resumes to
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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