Financial Crimes

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Financial Crimes

A major Financial Institution in the area is looking to bring on multiple Financial Crimes Positions!
Pay: $15.00
Location: Chandler AZ, 85286
Training Schedule: Monday through Friday, 8 am to 5 pm OR 9 am to 6 pm - 6 weeks total
Regular Schedule: Must be open to all schedules - possible schedules below:
Training Hours: M-F 9am-6pm
Schedule Hours:
(5) 600am-230 M_WRF & 600am-230 SAT (off Sun/Tue)
(5) 600am-230 MT_RF & 600am-230 SAT (off Sun/Wed)
(5) 600am-230 MTW_F & 600am-230 SAT (off Sun/Thu)
Duration: 90 days/temp to perm
Start Date: 7/16
Responsibilities:
We are seeking ambitious individuals with a drive to succeed who have one plus year of customer service experience as well as excellent verbal and decision making skills to provide exceptional customer service for our ATM/Debit card, ACH and Check fraud card customers. You would be responsible for reviewing and processing claims. Balances exceptional customer service with strong investigative research while answering incoming calls in a call center environment from internal and external customers who suspect they have fraudulent, mis-posted, or unusual activity on their accounts or are experiencing an immediate financial crisis.
Working hours: 12:00 PM - 9:00 PM
Skills:
Must Haves:
9 months or more of financial services experience - ABSOLUTE MUST HAVE!
Motivation and self-sufficiency - fast-paced environment, must be able to work with speed and accuracy
Call Center/Customer Service experience
Computer proficiency and ability to multi-task
Ability to use multiple screens and online tools
Analytical/Research experience
Good job tenure - address reasons for gaps and reasons for leaving on resume
Interest in going permanent in role
Good attendance in past positions
Qualifications:
?? 1+ year of customer service experience
?? Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
?? Intermediate Microsoft Office skills
?? Excellent and professional verbal, written, and interpersonal communication skills
?? Experience assessing and meeting the needs of customers
?? Customer service focus with the ability to listen to customer needs and recommend solutions
If you or someone you know is interested please send all resumes to trevor.melucci@randstadusa.com with the subject "ICCC"
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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