User Support Technician

  • location: Marlborough, MA
  • type: Temp to Perm
  • salary: $19 - $22 per hour
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job description

User Support Technician

Summary of Duties and Responsibilities
- IS Helpdesk support (On rotating basis with some after-hours coverage)
o Answer help desk phone calls
o Route help desk tickets to appropriate technicians
o Provide on the spot troubleshooting as time allows
- Provide local support for the following systems (installation, upgrades, troubleshooting):
o PC/Laptop Hardware and Software
o Network Peripherals and Printers
o Telephone System
- Maintain loaner laptops and projectors
- Manage PC/Network Inventory
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.
??? Windows 7 experience required
??? Knowledge of Laptop/Printer Hardware
??? Networking skills a plus
??? PC/Laptop build experience
??? Active Directory and Windows server product experience desired
??? Ability to troubleshoot and solve PC/Network problems quickly and accurately
??? Ability to be an active participant and contributor on a professional IS Support Team
??? Excellent communication skills, telephone support skills, and interpersonal skills required with a customer service focus
??? Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting
Working hours: 8:00 AM - 5:00 PM
Specialized Knowledge
--Strong troubleshooting and technical skills
--Good communications skills
??? BA/BS MIS or CIS (or related technical discipline) desired
??? 1+ years experience in IS helpdesk support
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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