Spanish Call Center Representative Inbound

  • location: Concord, CA
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Spanish Call Center Representative Inbound

An nationally known bank located in the East Bay is seeking a dynamic Bi-lingual Customer Service Representative to join their growing team. If you are looking for an exciting position to jump start your career or have an outstanding customer service background this is the career opportunity you have been looking for. Come and join this reputable organization and take your experience to the next level, please apply today!
Responsibilities:
Duties and Responsibilities:
??? Inbound customer support consisting of up to 40 inbound calls a day
??? Speak, read, and write in Spanish
??? Listen and understand customer requests, questions and complaints
??? Assist customers with international transactions
??? Accurately input notes, customer information and other data into the system
??? Conduct customer service follow up calls to ensure customers satisfaction
Working hours: 8:00 AM - 5:00 PM
Skills:
Requirements:
--MUST BE BI-LINGUAL IN SPANISH (Speaking, Writing, Reading)
--High School Diploma
--6 months of Customer Service experience
--Must be flexible as the schedule may change with business needs - Closing shift will be 9:30-5:00pm, off Sunday and on of Tuesday, Wednesday, or Thursday
--Excellent communication skills both written and verbal
--Must be a Self-Starter
--Friendly, upbeat and positive attitude
--Ability to multi-task and make quick decisions
--Excellent problem solving skills
--Extremely detail oriented
--Excellent organizational skills
Qualifications:
Salary/Benefits/Hours:
??? Temporary to Hire position
??? Monday ??? Friday: 9:30-5:30 pm
??? $15/hr
??? All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K.
Take advantage of this exciting opportunity and apply today. Please submit your resume to Melanie Graham at melanie.graham@randstadusa.com and or give us a call at (925)866-6103
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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