Customer Routing Coordinator

  • location: Liberty Lake, WA
  • type: Temporary
  • salary: $13 per hour
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job description

Customer Routing Coordinator

Randstad is currently seeking several Customer Routing Coordinators for a Fortune 100 Insurance Company in Liberty Lake, WA. Interested candidates should apply to this posting with an updated copy of their resume, complete with relevant contact information. This position is a 1 year contract opportunity, with an opportunity to go permanent at the completion of this role. Interested candidates must be available to work any shift between 8am through 5pm, Monday through Friday.
Responsibilities:
+ Help policy holders in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
+ Identify and provide services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed Sales Center.
+ Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
+ Maintain accurate data in appropriate systems in order to reflect account activity. Tracks and captures information and data per department guidelines.
Working hours: 8:00 AM - 5:00 PM
Skills:
+ A customer focus attitude is essential to the success of this role.
+ Strong verbal/written communication and problem solving skills.
+ Demonstrated computer and typing skills.
Qualifications:
+ Minimum of 1 year customer service experience, with call center experience a plus.
+ Willing to consider candidates with diverse employment backgrounds.
+ High school diploma required with college experience preferred.
+ Previous insurance experience a plus!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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