Customer Service Representative
A leading multinational car rental company is in search of a customer service representative at its' San Jose Airport location. As a customer service representative, you will share your product knowledge, assess customer needs and qualify each customer using their company rental requirement guidelines. You must be available to work anytime and any day as they are open 24 hours a day and 365 days a year.
This is a permanent opportunity.
Duties and responsibilities:
?? Greeting customers in a professional, friendly and timely manner.
?? Answering inbound calls.
?? Listen and understand customer requests, questions and complaints and assist them accordingly.
?? Opportunities to persuasively provide optional services, vehicle upgrades and other products.
?? Opportunities to actively listen and resolve customer issues.
?? Accurately input orders and data into the system.
Working hours: 12:00 AM - 11:00 PM
--1 year of experience in a customer service, preferably in retail.
--Ability to actively listen and communicate solutions.
--Friendly, upbeat and positive attitude.
--Ability to multi-task, work in a fast paced environment and make quick decisions.
--Excellent communication skills both written and verbal.
--High school diploma or equivalent.
--Must be eligible to work in the United States.
--Must be 20 years or older.
--Must be willing to submit to a background and drug screening
--Must have a driver's license and a clean driving record
?? Permanent Opportunity
?? Full time position: 40hrs a week, Must be flexible to work any shift, as they are open 24hrs 7 days a week
?? Base pay: $15.25/hr
?? All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K.
Please email your resume to Mark Nelson at Mark.Nelson@randstadusa.com
Phone calls are welcome after sending your resume to Mark. 408-727-0804.
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